Night Porter

Night Porter Should:

  • Have experience in work in hospitality.

  • Have ability to work on their own initiative, as well as being capable of working as part of a team

  • A warm, friendly and approachable personality when dealing with fellow staff and guests.

  • Be over 18 and have some knowledge of alcoholic drinks including wine and

cocktails

  • Provide friendly and professional customer service

  • Operate in accordance with the appropriate Health and Safety, Food Hygiene

and Service standards

  • Follow delivery guidelines as set out the Staff Handbook

  • Undertake appropriate induction training such as Health and Safety, Food Hygiene

  • Undertake duties as presented by their manager to ensure the effective and efficient operation of the restaurant

  • Undertake a range of duties deemed to be essential for the operation of the hotel such as preparation or drinks, table service, setup and close, stock rotation, cleaning including, but not restricted to lobby, back office, stairways, restaurant and bar floor, public and staff areas and the meeting room floor.

  • Work a night shift 11pm - 7am, as agreed with the line manager, to ensure effective staff coverage

  • Wear the designated staff uniform and maintain it in an excellent condition

General Responsibilities:

  • To ensure the delivery of a high-quality cost-efficient service.

  • Responsible for cleaning other areas as directed by manager and also as per nightly checklist which may include set up of function rooms, breakfast area etc.

  • Responsibility for the front entrance and outside of the hotel and ensure that it is clean and tidy at all times. This includes emptying bins, picking up rubbish etc.

  • To have a full understanding of the hotels’ fire procedures to ensure safety of all staff and guests at all times.

  • To assist the kitchen with preparation and delivery of quality food and table service.

  • To implement and maintain high standards of customer service.

  • To deal effectively with customer requirement, complaints, and service issues.

  • To undertake all designated duties with enthusiasm, commitment and to a high standard.

Specific Duties Include:

  • Preparing and serving soft drinks, alcoholic drinks, cocktails, and wines/beers

  • Taking customer orders

  • Some elements of food preparation e.g. fruits eg for dressing drinks

  • Hot drink preparation – coffee and teas

  • Issuing customer final bill on check out and payments

  • Laundry and pressing

  • Clearing of tables

  • General cleaning duties to include tables, floors, dishes, washrooms, floors

  • Providing friendly and appropriate customer interaction

  • Stocking drinks, glasses, fruit, and food

Reference ID: 004

Expected Start Date: 10/03/2021

Job Types: Full-time, Part-time, Permanent

Salary: £6.45-£9.00 per hour

Schedule:​ 11pm - 7am

  • Holidays

  • Monday to Friday

  • Night shift

  • Weekends